Privacy Policy

Who we are

Thorne Auto Access ("we", "us", "our") operates the website for our vehicle access and automotive services.

What personal data we collect

We may collect and process the following types of personal data:

• Name
• Email address
• Phone number
• Address (where relevant for providing services)
• Information submitted through contact forms or enquiries
• Technical data such as IP address, browser type and usage data

How we collect your data

We collect data when you:

• Submit a contact form on our website
• Request a quote or information
• Communicate with us directly
• Use or interact with our website

How we use your data

We use your personal data to:

• Respond to enquiries and provide quotes
• Deliver our services
• Manage customer relationships through our CRM system
• Improve our website and services
• Comply with legal obligations

Use of CRM and marketing systems

We use third-party CRM and marketing platforms, including Growth Pro Systems CRM platform, to securely store and manage customer data.

This means your information may be stored and processed on secure external servers. These providers act as data processors on our behalf and are required to handle your data in accordance with applicable data protection laws.

Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – where you have contacted us or opted in
• Contract – where processing is necessary to provide a service
• Legitimate interests – to manage and grow our business, provided your rights are not overridden
• Legal obligation – where we are required to retain data for compliance

Cookies

Our website may use cookies to improve your experience.

• You may choose to save your name, email and website in cookies when leaving comments
• These cookies may last for up to one year
• You can control cookies through your browser settings

Analytics

We may use Google Analytics or similar analytics services to understand how visitors use our website.

This helps us improve performance and usability. We do not use analytics data to identify individuals.

Embedded content

Pages on this site may include embedded content (such as videos or images). Embedded content behaves as if you visited the external website directly and may collect data, use cookies, and track your interaction.

Who we share your data with

We do not sell your personal data.

We may share your data with:

• Trusted service providers (such as CRM and hosting providers)
• Analytics providers
• Legal or regulatory authorities where required
• If the business is sold, your data may be transferred securely to new owners

How long we retain your data

We retain personal data only as long as necessary:

• Enquiry data: typically up to 12–24 months
• Customer data: for the duration of the relationship and for legal/accounting purposes thereafter
• Comments: retained indefinitely unless removal is requested

Your rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request transfer of your data
• Withdraw consent at any time

To exercise any of these rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data regulator.

Where your data is stored

Your data may be stored on secure servers within the UK or outside the UK where appropriate safeguards are in place.

How we protect your data

We take appropriate security measures, including:

• Password-protected systems
• Secure devices and networks
• Trusted third-party providers with appropriate safeguards

Data breaches

We have procedures in place to deal with any suspected data breach and will notify you and any applicable regulator where legally required.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.